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Contact Us
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: 650-617-3142
Mon-Thu 7:30-5:30 PM
Fri 8-5pm
GAS LEAKS: 650-329-2579
Power Outage Info: 650-496-6914

how may we help you?  

Bill Payment, Customer Service & Rates

Service Disruption & Safety Tips

Rebate & Sustainability Programs

News & Contact Information

Engineering & Ops at Work---
Improvement Projects & Starting New Services

If you need a new electric, water, gas or wastewater service or a meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here.  Also visit here for updates on Utilities capital projects that might be in your neighborhood.

About Us:
Director Valerie Fong welcomes you on behalf of all City of Palo Alto Utilities (CPAU) employees.  CPAU is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services.  We have been providing quality services to the citizens and businesses of Palo Alto since 1896.

Emergency numbers: 
9-1-1 for emergencies 
(650) 496-6914 to report electrical outages
(650) 329-2579 to report water or gas problems
(650) 496-6995 to report sewer problems (before you call your plumber!)

All Utilities staff and crews carry City ID cards, and you can request to see the cards before allowing access to your property. Also, if you are concerned about whether any vendor or contractor who claims to represent the City is legitimate, please call us at (650) 329-2241 to find out. 

Water Quality Events & Service DisruptionsREAD NOTICE OF COLIFORM DETECTION
PG&E Gas Pipeline Work in Palo AltoNew vault being installed on Page Mill Road; repaired valve leak at Embarcadero & Bayshore; major project to replace gas transmission Line on Charleston going on now; Miranda Ave project to begin in late July. 
100% Green Electric Power---how should City implement?We need your input on if and how the City should follow a "carbon-neutral" purchase policy.
Mayor's "Green Leader" Business Recognition AwardsSee your business honored for its energy efficiency efforts.
Lighting InformationThe residential LED light rebates ended July 1
Featured Links
Business Utility RatesCrossbores - Gas Pipeline and Sewer Inspection ProgramEngineering and OperationsFinancial Assistance ProgramMeter Reading FormMy Utilities Account LoginResidential Rates
Utilities Publications
Acceptable UseAccessibilityPrivacySite MapSearchA-Z IndexComment FormMissing ContentWhom to Call

City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays