City of Palo Alto Homepage
My Utilities Account

To register or login please click here:  

If you have questions about registration, please contact our Customer Service Center at or by phone at (650) 329-2161. 

What Is "My Utilities Account"?
Our secure customer service website provides access to your account from the comforts of your own home. You can view timely financial and consumption information and take advantage of the following services:

  • View and pay your utilities bill
  • Sign up for paperless billing
  • Access your billing history including payments and charges
  • View historical consumption data
  • Update or add your phone number and/or e-mail address
  • Send a secure message about your account

Acceptable UseAccessibilityPrivacySite MapSearchA-Z IndexComment FormMissing ContentWhom to Call

City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays